Quality in a service or product is not what you put into it. It is what the customer gets out of it.

Peter Drucker

7 Ways You Can Strengthen the Driver Manager Role

Posted by Greg Mechler

 

1.Define the job clearly – focus on desired results such as miles driven, safety compliance, driver turnover, customer service, fuel economy and more

2.Communicate expectations to everyone – make sure people know what is expected and what is not

3.Use the performance expectations as hiring criteria

4.Establish performance objectives for each driver manager

5.Provide training on an individualized basis

6.Reward performance results that exceed expectations

7.Measure performance, hold people accountable



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