Quality in a service or product is not what you put into it. It is what the customer gets out of it.

Peter Drucker



      Last month, a CEO of a 700 truck fleet told me of his strong belief that his driver managers were merely clerks.  He viewed them as “information passers” to the driver who occasionally answered a few basic questions from the driver.  He definitely did not want them making any decisions.  And they were only held accountable for the accuracy of the information they communicated to the driver, not for any business results.  The CEO saw this as a low cost, ef…

    Read More

  • 7 Ways You Can Strengthen the Driver Manager Role

      1.Define the job clearly – focus on desired results such as miles driven, safety compliance, driver turnover, customer service, fuel economy and more 2.Communicate expectations to everyone – make sure people know what is expected and what is not 3.Use the performance expectations as hiring criteria 4.Establish performance objectives for each driver manager 5.Provide training on an individualized basis 6.Reward performance results that exceed expectations 7.Measur…

    Read More

  • Do You Have the Right Driver Managers?

    Over the last 10 years we have completed a number assignments that included a study of what factors (skills, knowledge, attributes) actually separated high performing driver managers from low performing managers.  We used measurable performance indicators – miles driven, fuel economy, on-time pickup and delivery, driver turnover, and safety to separate top and bottom performance.  We also eliminated anyone hired in the last six months.  We noted at least a 20% difference in …

    Read More


        A report published in 2015 from market research firm Gallup finds there’s still plenty of truth in that old cliché – “people leave managers not companies”. The survey of 7,200 adults found that about half had left a job at some point “to get away from their manager”.     APPROACHES   When it comes to drivers, perhaps you have already tried many approaches to keeping drivers, from incentives, benefits and perks, t…

    Read More

Contact Us

P.O. Box 250468
Plano, TX 75025
E-mail: greg@thehumanadvantage.com